Refunds & Exchange Policy

Customer service is extremely important to us. if there is any defect with your doll when you received it, contact us within 24 hours and we will either repair or replace the doll depending on the level of the defect if the doll has not been used.

If it is a product quality problem, we can repair or replace the product, or refund a part of the money to our customers. If it is caused by man-made damage or damage caused by improper use, or damage caused in transit, we will no longer be liable.

Due to the damage of the doll caused by transportation, you can make a claim to the delivery company, but you must have evidence, so when signing for the goods, you should pay attention to whether the packaging of the doll is damaged, and check whether the outer packing box is deformed, and open the package to check whether the doll is broken or deformed, and take a photo or video as claim evidence.

All of our dolls go through a strict quality control process to ensure our products have almost no quality problems.

Once the doll is produced or shipped, returns will not be accepted under any circumstances. All sales are final. Due to the nature of sex toys, returns are not allowed for any reason. You may cancel your order prior to work being started on your doll, and there is a 10% cancellation fee. Work commences upon payment clearing.

For more information on our purchase guarantee, please visit our purchase guarantee page.